Privacy & Cookies
1. Introduction
Stride Active (Herefordshire) CIC (“Stride Active”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy and Cookie Policy explains how we collect, use, store, share and protect personal information when you:
- Visit our website;
- Contact us;
- Book activities or events;
- Participate in our programmes;
- Subscribe to updates;
- Engage with us through social media;
- Access services delivered by Stride Active.
We process personal information in accordance with:
- UK General Data Protection Regulation (UK GDPR);
- Data Protection Act 2018;
- Privacy and Electronic Communications Regulations (PECR);
- Relevant Information Commissioner’s Office (ICO) guidance.
2. About us
Stride Active (Herefordshire) CIC
Registered Address:
C/O Whitecross School
Three Elms Road
Hereford
HR4 0RN
Email: hello@strideactive.org
Telephone: 01432 376086
Data Protection Lead
Stride Active has appointed a Data Protection Lead responsible for overseeing privacy matters.
Data Protection Lead:
Beky Durham
Email:
gdpr@strideactive.org
If you have any questions about this policy or how your information is used, please contact the Data Protection Lead.
3. Personal information we collect
Depending on how you interact with us, we may collect:
Information You Provide
- Name
- Email address
- Telephone number
- Organisation or school details
- Booking information
- Programme participation information
- Correspondence and enquiries
- Consent preferences
Information Collected Automatically
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Website pages viewed
- Referring website information
- Session information
- Cookie preferences
Special Category Information
In limited circumstances we may process:
- Health information
- Disability information
- Safeguarding information
This information is only processed where necessary and lawful.
4. How we use your information
We use information for the following purposes:
Responding to Enquiries
To respond to requests for information and provide support.
Lawful Basis: Legitimate Interests
Delivering Programmes and Services
To administer activities, projects, bookings and participation.
Lawful Basis: Contract and Legitimate Interests
Safeguarding and Welfare
To protect children, young people and vulnerable individuals.
Lawful Basis: Legal Obligation, Vital Interests and Legitimate Interests
Marketing and Communications
To send newsletters, updates and relevant information.
Lawful Basis: Consent
You can withdraw consent at any time by contacting us or using the unsubscribe option included in communications.
Website Analytics
To understand how our website is used and improve its performance.
Lawful Basis: Consent (where required by PECR and UK GDPR)
Legal and Regulatory Requirements
To comply with legal obligations including safeguarding, health and safety, financial reporting and regulatory requirements.
Lawful Basis: Legal Obligation
5. Who We Share Information With
We only share personal information where necessary and lawful.
Depending on the service provided, we may share information with:
- Schools;
- Local authorities;
- Funding bodies;
- Programme partners;
- Professional advisers;
- Payroll and pension providers;
- IT and website service providers;
- Regulatory bodies;
- Safeguarding agencies;
- Law enforcement authorities where required.
We require third parties to protect personal information and process it securely.
6. International Transfers
Some of our service providers may store or process information outside the United Kingdom.
Where this occurs, Stride Active will ensure appropriate safeguards are in place, including:
- UK adequacy regulations;
- International Data Transfer Agreements (IDTAs);
- Approved contractual safeguards.
7. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
| Record Type | Retention Period |
| Website enquiries | 2 years after last contact |
| Marketing subscriptions | Until unsubscribe plus 12 months |
| Booking records | 6 years |
| Service-user records | 6 years after service closure |
| Complaint records | 6 years after closure |
| Data protection complaints | 6 years after closure |
Further details are available in our Records Retention and Disposal Policy.
8. Your Rights
Under UK GDPR you have the right to:
- Be informed;
- Access your personal information;
- Correct inaccurate information;
- Request deletion in certain circumstances;
- Restrict processing;
- Object to processing;
- Request portability of your information where applicable;
- Withdraw consent;
- Complain to the Information Commissioner’s Office.
To exercise any of these rights please contact the Data Protection Lead.
9. Complaints
If you have concerns about how your information has been handled, please contact us first.
We will investigate complaints in accordance with our Data Protection Complaints Policy.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
10. Cookies
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
- Ensure the website functions correctly;
- Remember your preferences;
- Measure website performance;
- Improve the user experience.
Types of Cookies we use:
Strictly Necessary Cookies
These cookies are essential for the operation of the website and cannot be switched off.
Examples may include:
- Security cookies
- Session management cookies
- Accessibility preferences
Lawful Basis: Legitimate Interests
Analytics Cookies
These cookies help us understand how visitors use the website.
Examples may include:
- Google Analytics
Analytics cookies will only be used where consent has been provided through our cookie management tool.
Lawful Basis: Consent
Functional Cookies
These cookies allow enhanced functionality and personalisation.
Examples may include:
- User preferences
- Remembering settings
Lawful Basis: Consent where required
Managing Cookies
You can manage your cookie preferences at any time through our website cookie settings.
Most browsers also allow you to:
- Block cookies;
- Delete cookies;
- Control cookie permissions.
Disabling some cookies may affect website functionality.
Cookie Consent
When you first visit our website, you will be presented with a cookie banner.
The banner allows you to:
- Accept all cookies;
- Reject non-essential cookies;
- Manage individual cookie preferences.
Non-essential cookies are not deployed until consent has been provided.
11. Website Security
Stride Active takes website security seriously.
Measures may include:
- Secure website hosting;
- Secure Socket Layer (SSL) encryption;
- Access controls;
- Password management;
- Regular updates and maintenance.
No method of transmission over the internet is completely secure, however we apply reasonable safeguards to protect information.
12. Changes to this Policy
We may update this policy periodically.
The latest version will always be available on our website.
Where significant changes occur, we will take reasonable steps to inform users.